My career journey started in customer service, where I discovered my knack for solving problems and connecting with people. At Keystone Bank, I took on the role of Customer Service Team Lead, where I trained new hires, managed a high-performing team, and ensured every customer interaction reflected excellence. I thrived in creating solutions, whether it was streamlining processes, answering complex queries, or mentoring colleagues to reach their full potential.

When I moved to Student Roost, I wanted to do more than just assist customers, I wanted to make an impact behind the scenes. That’s where I started blending data and technology into my work. By using tools like Microsoft Excel and HubSpot, I streamlined operations, developed competitive analysis models, and managed critical databases. These roles helped me see the incredible potential of technology to improve business operations and opened the door to my next big career step.

Current Professional Development & Why IT?

Over the years, I have developed a solid foundation in IT. I am proficient with tools like MySQL for managing databases, Visual Studio Code, and Microsoft Excel for advanced analytics. These tools have helped me solve complex problems and optimise workflows, and I am always excited to learn more. In fact, the ever-changing nature of IT is one of the things I love most about this industry; it challenges me to stay sharp, adapt, and grow.

Today, I find myself at the forefront of the AI revolution as an Advanced Prompt Reviewer at Scale AI. I review and score prompts, configure conversational conditions, and ensure that AI systems operate ethically and transparently. This role has sharpened my skills in AI prompt engineering and human reinforcement learning feedback, making me a key contributor in the development of intelligent systems.

My focus now is on big data, stakeholder management. I may be at the beginning of my career, but my passion for big data and stakeholder management runs deep. I am captivated by the way vast data sets can be transformed into strategic insights, and I am excited about the role that relational databases play in this process. Even as an entry-level professional, I love designing schemas and connecting them to Power BI to craft compelling, data-driven stories for stakeholders. 

To build a solid foundation, I am actively enhancing my industry knowledge through self-learning courses in SQL and Microsoft Power BI PL300. These courses are equipping me with the technical skills I need to analyse complex datasets and support data-driven decision-making. And while I bring a lot of skills to the table, including my background in customer service, I am most proud of my willingness to learn and my ability to adapt. I know that technology never stands still, and I am ready to grow with it.
 

Vision for the Future

I envision a future where big data becomes the cornerstone of strategic decision-making, seamlessly bridging advanced visualisations, AI-driven insights, and exceptional customer service to drive comprehensive business process development. In my career journey, I see myself evolving into a data analyst who leverages robust relational databases and cutting-edge tools like Power BI to create dynamic dashboards that not only visualise trends but also predict customer behaviors through AI integration.

By harnessing large datasets and employing machine learning techniques, I aim to provide actionable insights that transform raw data into strategic opportunities. Imagine a scenario where real-time customer data feeds directly into intuitive visualisations; this would empower decision-makers to enhance customer service, optimise operations, and foster innovation across the company. My proactive approach to learning through SQL and Microsoft Power BI PL300 is equipping me with the technical expertise to make these insights accessible and impactful for stakeholders.

Ultimately, my vision is to merge big data, sophisticated visualisations, AI, and customer-centric strategies to develop business processes that are not only efficient but also agile and responsive to market trends. This integration will enable companies to anticipate customer needs, streamline operations, and sustain competitive advantage in an ever-evolving digital landscape.

This isn’t just a career change for me, it is a leap toward something I am deeply passionate about. My journey into IT is driven by curiosity, hard work, and the belief that I can combine my technical skills, customer service expertise, and love for learning to create something extraordinary. I am excited about the road ahead and ready to contribute to the success of a forward-thinking company that is ready to invest in someone with the drive, determination, and potential to excel.